Delivering a fantastic customer experience

Latest Feedback

Mr Heeley
I just wanted to say thank you to everyone who helped me with my car on Friday and Saturday. I have a lease car from Lex but originally from Pulman Seat and from day 1 I have been consistently impressed with the quality of customer service I receive. For this reason I travel past another Seat dealer to get work done in Sunderland. Yet again, the service this weekend has been excellent. I was given some very valuable advice on Friday regarding topping up the Adblue in my car as I was uncertain that I could get to Sunderland from Alnwick by closing time. As it happened I was able to get there at 12.25pm to collect the Adblue that had been left for me. Despite it being nearly closing time the staff offered to put the Adblue in for me and also kindly checked my tyre pressures. Whilst I was doing this my children were given biscuits!! Thanks again, especially to the service and parts department staff. It's not often that you get customer service like this anywhere now. Paul Heeley
Mr Swales
I just want to say that all the service staff at Pullman Seat Sunderland are very friendly and extremely helpful and nothing is too much trouble for them. My car is always washed and hoovered as well! Brilliant and thank you.
Mrs Holliday
Great staff really happy with my car
Mrs Adams
I always receive excellent service for both our cars for the past 10 years. Very good indeed
Mrs Huddart
Female receptionist was very friendly and welcoming.

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