SAFETY & SERVICE.

Stay safe wherever you are. Keep your SEAT in peak condition*.

1

Private Emergency Call.

Get help in your language, no matter where you are.Your car sends accident data such as time and location to local rescue forces.

2

Breakdown Call.

Your car sends relevant breakdown data to the Roadside Assistance Call Centre and we bring you to your closest service partner.

3

Service & Maintenance.

Whenever a warning light comes on or a service is due, SEAT CONNECT puts you in touch with your preferred service partner.

THE ALL-IN-ONE PACKAGE.

Carefully curated to ensure a superior level of experience for you and your SEAT.

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Anti-theft alerts*

SEAT Connect will notify you whenever someone (a not-very-nice someone) tries to open your car, break a window or force the doors. You can thank us later.

Vehicle Status, Doors and Lights.

Doors and windows locked? Lights off? Double check these features in the app anytime for peace of mind*.

Remote Climate Control.

Set your electric or e-HYBRID to your ideal temperature remotely*. Schedule your SEAT to do it automatically at a chosen time.

Find your Parking Spot.

Forgot where you parked? Navigate to your car. SEAT CONNECT saves your last parking spot automatically*.

ONLINE INFOTAINMENT.

SEAT CONNECT upgrades your Navigation System, giving you a wide suite of online features for media, speech and navigation.

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Online Navigation.

See online traffic information and get real-time route updates to plan your trips effectively.

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Remote Ventilation

Lower the temperature inside your car by activating the ventilation system from the SEAT Connect app.

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Park, charge and refuel.

Need to find off-street parking or petrol station? Check prices, opening hours and get directions.

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Voice assistant, Hola Hola.

Give natural voice commands to your car, dictate voice messages and access online content.

SEAT CONNECT FAQs

Explore our range of frequently asked questions before you download SEAT CONNECT.

What is the S-PIN?

The S-PIN is a 4-digit code created for your SEAT ID during registration. You’ll need it to lock and unlock remotely as well as to control the remote climatization function.

How can I confirm the creation of my account so that I’m able to enrol my car?

Once you've created your SEAT ID, you will receive an email asking to verify your account. It may take a few minutes for the confirmation email to reach your inbox (remember to check your Spam folder). Open and click on the link in the email to confirm your account. You’ll then be directed to the SEAT portal, where you can log in with your SEAT ID. Now that you're registered, you just need to enrol your car and link it with your user account so you can enjoy the full range of SEAT CONNECT online services.

If you don't receive the confirmation e-mail, please contact SEAT Customer Care and we will do our best to help you.

How do I add a vehicle to my account?

To use SEAT CONNECT, you need to assign a vehicle to your user account. To do this, log on to the website my.seat and enter your car's VIN (vehicle identification number). You will receive an 8-digit registration code (called a Pairing Code) that needs to be entered into your car's Navi System to complete enrolment (Settings -> Online Services -> Register)..

What should I do if I have problems using my SEAT CONNECT services?

Firstly, make sure of you have the following covered:

  • A good internet signal and data connection
  • The correct VIN of your vehicle
  • A model that’s compatible with the desired services
  • A valid service license (where applicable)

If none of the above solve the problem, please contact Pulman SEAT Sunderland:

What features can I use if I haven't yet fully activated SEAT CONNECT?

If you don't register and fully activate SEAT CONNECT services, you can only use the services required by law (Public Emergency call).

What happens to the personal details I provide when registering with SEAT CONNECT?

SEAT maintains a database of all personal data provided by customers, as well as other information which is necessary in order to provide SEAT CONNECT services, such as vehicle data and geo-localisation. All the data that is created from the use of SEAT CONNECT services belongs to the customer. And so, data usage is dependent on explicit customer consent.

All data usage takes place in compliance with the EU General Data Protection Regulation (GDPR). For more information, consult the SEAT CONNECT Privacy Policy.

Please note that all data is used only by SEAT and its distribution & service partners. Data is not shared with third parties for commercial reasons and in most cases, it is kept anonymous (non-anonymous data is used only when necessary). In such cases, SEAT processes the data according to strict security guidelines.

What equipment does my car require in order to use SEAT CONNECT services?

Your car must be one of the following models:

  • SEAT Mii electric
  • SEAT Leon manufactured from May 2020
  • SEAT Arona, Ateca, Ibiza and Tarraco manufactured from September 2020

My smartphone has been stolen. Can I block the service to prevent misuse?

If you lose your device, you can change your password by accessing the My SEAT portal from another device. The new password is required when using any of the SEAT CONNECT App services. For additional security, you can modify the app settings so that you need to re-enter your password after a period of 5, 10 or 15 minutes with no account activity.

Why can't I log into the SEAT CONNECT App?

First, make sure you have the latest version of the app installed on your smartphone. To check this, visit the Apple App Store or Google Play Store and install any available updates.

If you're still having problems logging into your SEAT CONNECT account, you can go to the SEAT ID portal and use the email you signed up with, your username or your mobile phone number to identify your account and reset your password. If this doesn't fix the issue, please contact SEAT CONNECT Customer Care and we will do our best to help you.

*not available for Mii electric

**SEAT Leon from May 2020. Ibiza, Arona, Ateca, Tarraco from September 2020.

***Only available for Leon in selected markets (Spain, Germany, UK, France, Italy, Ireland and Austria).

For SEAT Privacy matters and is in the centre of our action. Our cars and platforms process a large number of data to make your life enjoyable but just you, and only you, decide what to share, when to share, and who you share with. In SEAT we build and design products that protect your privacy and give you control at any time over your information and data. It’s a hard job still is our essence.

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